Returns & Withdrawal

This page is the information on the right of withdrawal that Article 6(1) and Annex I of Directive 2011/83/EU require us to give you before you order.

Every item is a final sale

We do not exchange items, we do not accept returns because you changed your mind outside the 14-day withdrawal period set out below, and we do not accept order cancellations. Our store is configured that way: there is no return or cancellation request in your customer account, and the polo is listed as a final sale item.

Two things sit outside that, and only two. The first is the statutory right of withdrawal described below — that period is what the law gives every consumer buying at a distance and we cannot remove it, whatever our store settings say. The second is an item that arrives faulty, damaged or not what you ordered, which is covered at the end of this page.

Nothing here goes beyond the statutory minimum: you pay the cost of sending the polo back, we issue no prepaid labels, and a refund is reduced if the piece comes back worn, washed or without its tags.

Your right to withdraw

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period expires 14 days from the day on which you — or a third party you name, other than the carrier — acquire physical possession of the goods. Where an order is delivered in several parts, the period runs from the day you receive the last item.

Pre-orders work the same way. A pre-ordered polo is dispatched 4–6 weeks after your order, with about one more week in transit. Your 14 days start when it reaches you, not when you paid — so waiting for a pre-order never uses up any of your time to decide. You may also withdraw at any point between paying and delivery: we accept no cancellations as such, so write to us and we will treat your message as a withdrawal and refund you in full.

How to withdraw

Because we accept no returns or cancellations through your account, email is how you exercise this right. Tell us clearly that you have decided to withdraw. An email to contact@bravodivision.com is enough — you may use the model form below, but you don’t have to. To meet the deadline it is sufficient that you send your message before the period expires.

Effects of withdrawal

• We refund all payments received from you, including the standard delivery cost (but not any extra cost of choosing a delivery type more expensive than our cheapest standard option).
• We refund without undue delay and no later than 14 days from the day we are informed of your decision.
• We refund using the same means of payment you used, unless you expressly agree otherwise. The refund costs you nothing.
• We may withhold the refund until we have received the goods back, or until you supply proof of having sent them, whichever is earlier.
• Send the goods back without undue delay and in any event within 14 days of telling us.
• You bear the direct cost of returning the goods. Tell us you are withdrawing and we will send you the return address by email, the same day where we can. Do not send anything back before you have it. We do not provide prepaid return labels.
• You are only liable for any reduced value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods — trying it on is fine; wearing it out is not.

Condition of returned items

You are entitled to examine the polo as you would in a shop — try it on, check the fit and the finish. You are liable, however, for any reduction in its value caused by handling beyond that, and we will deduct that reduction from your refund. In practice this means we can only refund in full if the item comes back:

• unworn beyond trying it on, and unwashed;
• with all original tags still attached;
• free of marks, scent, make-up or animal hair;
• in its original packaging where that packaging protects the garment.

We will not refuse a return that arrives in worse condition — that is not something the law allows us to do — but we will deduct what the loss of value is worth and tell you how we calculated it.

Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract.

To Juan Royo Fernández, Zaragoza, Spain, contact@bravodivision.com:

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:

— Ordered on / received on: ____________________
— Name of consumer(s): ____________________
— Address of consumer(s): ____________________
— Signature of consumer(s) (only if this form is notified on paper): ____________________
— Date: ____________________

Faulty or incorrect items

Withdrawal is separate from your guarantee rights. If an item is faulty, damaged or not what you ordered, you have 3 years from delivery to ask for a free repair or replacement, and a price reduction or refund where that isn’t possible. Contact us and we will cover the return cost. See Terms of Sale.

Last updated: 2026-08-31